Mission Statement

It is the objective of the management and staff at Thorp House to provide the highest standards of care to all our residents irrespective of their gender, sexual orientation, race, colour, religion and cognitive ability.  We will endeavour to make this care as person centred as possible.

We aim to provide you with an environment that is conductive to enabling maximum independence, while still offering full support when required.

We will respect each of our resident’s rights of privacy, dignity, independence, choice and fulfilment.

If problems do arise we will seek to solve these as quickly and efficiently as possible following our complaints procedure (a copy of which can be found later in this brochure).

We will listen to your views and ideas for improving our service.  We will maintain communication with you and your relatives via meetings, quarterly newsletters and by the telephone.