COMPLAINTS

At Thorp House we are striving to achieve an excellent service for our residents. We know however that there are always areas on which we can improve; therefore we are always open to suggestions on how to improve.

Unfortunately we don't always get it right. If you do have a problem then please share it with us as soon as possible, as we want to put it right. Speak to the manager or the most senior person on duty. Never be afraid to complain. By letting us know we are doing something you don't like; we can put it right and resolve the issue quickly and effectively.

We will never discriminate against you for making a complaint, we will just use it as a way to learn and improve our service to you.

Complaints can be informal, formal, verbal or written, and can be made using our forms or by post and addressed to the home manager.

If you are unhappy with the way we deal with your complaint then you should contact the local Social Services department or the Commission for Social Care as detailed in our complaints procedure.

For any further information regarding our Service Users Guide or our home please contact:

Kerry Smith (manager) or Demetris Mavroudis (proprietor)

Thorp House Nursing Home
Church Road
Griston
Norfolk
IP25 6QA

Telephone 01953 881786

Mobile     07792072433